Akeneo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Serenity Operational
90 days ago
99.94 % uptime
Today
Growth Edition Operational
90 days ago
100.0 % uptime
Today
Supplier Data Manager Operational
90 days ago
99.99 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Flexibility Operational
90 days ago
100.0 % uptime
Today
Akeneo AppStore Operational
90 days ago
99.96 % uptime
Today
Akeneo App for BigCommerce Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
99.96 % uptime
Today
Akeneo GraphQL API Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Pim SAAS [Asia - Australia] technical maintenance Nov 20, 2024 17:00-18:00 CET
We would like to notify you about a scheduled maintenance on November 20 2024, at 3 PM (UTC ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.
Posted on Oct 15, 2024 - 12:04 CEST
Pim SAAS [EUR - UK] technical maintenance Nov 20, 2024 23:00 - Nov 21, 2024 00:00 CET
We would like to notify you about a scheduled maintenance on November 20 2024, at 11 PM (CEST ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.
Posted on Oct 15, 2024 - 12:04 CEST
Pim SAAS [US] technical maintenance Nov 21, 2024 09:00-10:00 CET
We would like to notify you about a scheduled maintenance on November 21 2024, at 7 AM (UTC ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.
Posted on Oct 15, 2024 - 12:04 CEST
Past Incidents
Oct 26, 2024

No incidents reported today.

Oct 25, 2024

No incidents reported.

Oct 24, 2024
Error on save product and product models
Resolved - This incident has been resolved.
Oct 24, 16:40 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 15:45 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 24, 14:20 CEST
Investigating - We can observe a raise of errors on 2% of our customer base, on save products and product models use case, when an identifier generator is applied. We are currently investigating.
Oct 24, 12:30 CEST
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
Product model indexation is failing
Resolved - This incident has been resolved.
Oct 14, 12:03 CEST
Update - We are continuing to monitor for any further issues.
Oct 14, 11:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 14:50 CEST
Investigating - We can observe some delays today for product model indexation, still in Europe region.
Oct 11, 11:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 19:56 CEST
Identified - We identified one slow query as the source of the observed delay. We are currently working on the best strategy to handle this query without impacting indexation performance.
The incident is impacting only Europe region.
Oct 10, 18:02 CEST
Investigating - We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.
Oct 10, 10:00 CEST
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

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