We would like to inform you about an upcoming infrastructure maintenance during which we will be upgrading your Akeneo PIM instance to a new, improved database environment. This is part of our ongoing commitment to providing you with a reliable, performant, and secure platform.
- Americas: June 11th, 16th 8:00 AM UTC. The whole operation will be led in two steps. Your PIM instance will be operated only on one out of the two dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization.
- United Kingdom: June 11th, 6:00 PM UTC
- Germany: June 17th, 18th, 6:00 PM UTC. The whole operation will be led in two steps. Your PIM instance will be operated only on one out of the two dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization.
- Continental Europe except Germany: June 23rd, 24th, 25th, 6:00 PM UTC. The whole operation will be led in three steps. Your PIM instance will be operated only on one out of the three dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization.
- APAC: not impacted by this operation.
The whole process is expected to last at most 2 hours for each operation date. For each operated instance, this maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Outside of the above timings, Akeneo PIM will be fully operational.
✅ Recommendations Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.
🔒 Your data is in safe hands We want to reassure you that your data integrity is our top priority. The migration process follows strict safety protocols, including full backups prior to any operation. Our engineering team will be monitoring the process throughout and is fully prepared to ensure a seamless transition.
Thank you for your patience and understanding. Posted on
May 28, 2026 - 16:44 CEST
Resolved -
The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted.
We sincerely apologize for this temporary disruption.
Jun 4, 13:03 CEST
Update -
We are currently restoring the failed SDM jobs for Classification and Extraction.
Jun 4, 12:23 CEST
Identified -
We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs. We are actively working on fixing the root cause of the issue.
Jun 4, 11:01 CEST
Completed -
The scheduled maintenance has been completed.
Jun 4, 12:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:00 CEST
Scheduled -
We would like to inform you about an upcoming maintenance scheduled on:
* June 3rd, 2:00 PM (UTC) for APAC * June 3rd, 8:00 PM (UTC) for EMEA * June 4th, 8:00 AM (UTC) for Americas
The whole process is expected to last at most 2 hours for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable.
Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.
Thank you for your patience and understanding.
May 13, 17:38 CEST
Resolved -
This issue has been resolved and is being monitored by Shopify.
Jun 3, 17:53 CEST
Monitoring -
We have identified an issue in which synchronizations aren't working for some merchants due to a partial outage of the Shopify API. The issue has been identified and mitigated by Shopify themselves and is currently being monitored. You can follow the resolution of the issue directly on the Shopify Status Page: https://www.shopifystatus.com
Jun 3, 17:06 CEST
Resolved -
The issue affecting the delay in job execution is now resolved, and all services are operating normally. We sincerely apologize for the disruption this caused.
Thank you for your patience.
Jun 1, 18:51 CEST
Monitoring -
We have implemented a fix for the issue affecting the delay in job execution for some customers in the Europe region. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.
Jun 1, 18:15 CEST