Akeneo

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PIM SaaS Operational
90 days ago
99.99 % uptime
Today
UI Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
GraphQL API Operational
90 days ago
100.0 % uptime
Today
PIM PaaS - Flexibility Operational
90 days ago
100.0 % uptime
Today
Supplier Data Manager Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
100.0 % uptime
Today
Event Platform Operational
90 days ago
100.0 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google BigQuery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pim SaaS - Scheduled maintenance for Asia and Australia Apr 30, 2026 15:00 - May 6, 2026 18:00 CEST

We wanted to give you advance notice of a planned two-step maintenance affecting the Asia and Australia regions.

📅 Maintenance Schedule

Step 1: April 30th, 1:00 PM UTC - 1-hour window
Step 2: May 6th, 1:00 PM UTC - 3-hour window

Within each of these windows, Akeneo PIM will be temporarily unavailable for a few minutes. We will work to minimise disruption and restore full service as quickly as possible.

🌍 Who is affected?
Only Asia and Australia regions. Europe and Americas are unaffected and will remain fully operational throughout.

✅ What should you do?
• Wrap up any critical PIM operations before each maintenance window begins.
• Review and reschedule any automated jobs or integrations that may be impacted.

Thank you for your understanding.
Posted on Apr 16, 2026 - 11:11 CEST

PIM PaaS - Scheduled Certificate Rotation May 11, 2026 14:00-18:00 CEST

We will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.
Posted on Apr 20, 2026 - 17:21 CEST
Apr 26, 2026

No incidents reported today.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Workflow UI Freezing During Enrichment Operations
Resolved - The fix has been deployed and we have confirmed that the Workflow feature is now working as expected.
We apologize for the disruption.
Apr 23, 20:05 CEST
Monitoring - A fix is being deployed for this issue and we are monitoring the results.
Apr 23, 19:45 CEST
Identified - Since 12:30 UTC, users are experiencing performance issues with the Workflow feature.

When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected.

API Workflow enrichment remains operational.

We have identified the issue and are currently working on deploying the fix in production. We will update you within 60 minutes.
Apr 23, 18:07 CEST
Apr 22, 2026

No incidents reported.

Apr 21, 2026
Latency on import and export jobs in the Western European region
Resolved - The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected.
Apr 21, 17:01 CEST
Monitoring - We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026.

Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Apr 21, 16:38 CEST
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Latency on import jobs
Resolved - The issue affecting the latency is now resolved, and imports are operating at the expected level of performance.

We apologize for any disruptions this issue may have caused.

Thank you for your patience.
Apr 17, 13:30 CEST
Monitoring - The latency has decreased, and import jobs are now processing as expected.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
Apr 17, 11:52 CEST
Identified - The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs.

We will provide another update within 60 minutes.
Apr 17, 11:32 CEST
Investigating - We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.

Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Apr 17, 10:22 CEST
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

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