There was no data loss or corruption during the incident. The main visible impact on Akeneo PIM was increased latency when accessing both the API and the UI, across all regions.
We will continue to monitor our systems to ensure ongoing stability and performance.
Jun 13, 11:28 CEST
Monitoring -
The recent Google Cloud service incident (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has been officially closed. All Google Cloud products used by Akeneo were fully recovered as of June 12th at 22:45 CEST (13:45 PDT).
Our platform has been operating normally since June 12th at 22:30 CEST, with latency on both the PIM UI and API returning to expected levels.
We continue to monitor the situation closely. We apologize for any inconvenience caused during the incident.
Jun 13, 08:14 CEST
Update -
We are continuing to work on a fix for this issue.
Jun 12, 21:52 CEST
Update -
We are continuing to work on a fix for this issue.
Jun 12, 21:33 CEST
Identified -
The issue has been identified.
Jun 12, 21:12 CEST
Investigating -
Our services are currently experiencing partial outage as a result of an outage on service provider Google Cloud Services(https://status.cloud.google.com/).
Jun 12, 21:10 CEST