Akeneo
All Systems Operational
Serenity Operational
90 days ago
99.89 % uptime
Today
Growth Edition Operational
90 days ago
99.91 % uptime
Today
Supplier Data Manager Operational
90 days ago
99.61 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Flexibility Operational
90 days ago
100.0 % uptime
Today
Akeneo AppStore Operational
90 days ago
99.97 % uptime
Today
Akeneo App for BigCommerce Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
100.0 % uptime
Today
Akeneo GraphQL API Operational
90 days ago
100.0 % uptime
Today
Event Platform ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We would like to inform you of an upcoming scheduled maintenance on January 20th.

During this period, the Akeneo App Store will be unavailable.
However, all already installed Apps should not be affected and keep working as usual.
All regions are concerned.

Thank you for your patience and understanding.

Posted on Jan 13, 2025 - 15:55 CET
We would like to inform you of an upcoming scheduled maintenance on February 12th.

During this period, there may be intermittent downtime across some of our instances. Specifically, Flex Instances in European regions may experience potential downtime. The concerned region is us-central1.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed. If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.

Posted on Jan 10, 2025 - 14:52 CET
We would like to inform you of an upcoming scheduled maintenance on February 12th, 3:00 PM (UTC).
This maintenance will include a brief downtime period, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.

Posted on Jan 14, 2025 - 11:01 CET
We would like to inform you of an upcoming scheduled maintenance on February 12th.

During this period, there may be intermittent downtime across some of our instances. Specifically, Flex Instances in European regions may experience potential downtime. The concerned region is europe-west1.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed. If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.

Posted on Jan 10, 2025 - 14:39 CET
We would like to inform you of an upcoming scheduled maintenance on February 13th, 7:00 AM (UTC).
This maintenance will include a brief downtime period, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.

Posted on Jan 14, 2025 - 11:02 CET
We would like to inform you of an upcoming scheduled maintenance on February 19th.

During this period, there may be intermittent downtime across some of our instances. Specifically, Flex Instances in European regions may experience potential downtime. The concerned regions are:
- europe-west2
- europe-west3
- europe-west4

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed. If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.

Posted on Jan 10, 2025 - 17:23 CET
We would like to inform you of an upcoming scheduled maintenance on February 19th, 9:00 PM (UTC).
This maintenance will include a brief downtime period, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.

Posted on Jan 14, 2025 - 11:02 CET
Past Incidents
Jan 16, 2025

No incidents reported today.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
Resolved - After thorough investigation, we have determined that PIM job performance has been operating as usual, without any actual degradation. The delays initially reported were due to improvable performance indicators, which incorrectly suggested performance issues.
These indicators will be reviewed and refined to prevent similar misinterpretations in the future.

We apologize for any confusion caused and thank you for your patience and understanding as we worked to resolve this matter.

Jan 13, 18:33 CET
Investigating - Users are reporting a performance degradation on PIM jobs. We can observe signs of such delays for a small portion of our customers, in all regions. We are investigating and will send an additional update as soon as possible.
Diagnosis: impacted users may observe extended job execution time in comparison to expected execution time.
Thank you for your understanding and your patience while we are processing this issue.

Jan 10, 23:30 CET
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Jan 9, 2025

No incidents reported.

Jan 8, 2025
Resolved - We have identified an issue affecting customers in the Europe and US regions, where jobs were stuck in a "queued" status. This incident impacted jobs created between 3:15 PM GMT and 3:34 PM GMT.

As a workaround, affected jobs can be relaunched to ensure processing.

We sincerely apologize for the inconvenience caused and appreciate your patience as we address this issue.

Jan 8, 16:15 CET
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.