All Systems Operational

Uptime over the past 90 days. View historical uptime.
PIM SaaS Operational
UI Operational
REST API Operational
GraphQL API Operational
PIM PaaS - Flexibility Operational
Supplier Data Manager Operational
Onboarder Operational
Event Platform Operational
Shared Catalogs Operational
Akeneo App for Shopify Operational
Third Party Services Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk Operational
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google BigQuery Operational
Activation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pim SaaS - Scheduled maintenance Oct 27, 2026 16:00 - Nov 5, 2026 12:00 CET

We would like to inform you about an upcoming infrastructure maintenance during which we will be upgrading some of the components of your Akeneo PIM platform. This is part of our ongoing commitment to providing you with a reliable, performant, and secure platform.

📅 Maintenance schedule

This operation will be scheduled progressively by region:

- APAC (Asia and Australia): October 27th, 3:00 PM UTC
- Europe (United Kingdom): November 3rd, 9:00 PM UTC
- Europe (Germany): November 3rd, 9:00 PM UTC
- Europe (Continental Europe except Germany): November 4th, 9:00 PM UTC
- Americas: November 5th, 9:00 AM UTC

Operating each region is expected to last up to 2 hours. Within the timeframe for your region, your Akeneo PIM instance(s) will experience a few minutes of downtime while the upgrade is performed. The platform will be fully operational once the process is complete.

✅ Recommendations

Please complete any critical operations involving Akeneo PIM before the maintenance begins for your region.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

🔒 Your data is in safe hands

We want to reassure you that your data integrity is our top priority. The migration process follows strict safety protocols, including full backups prior to any operation. Our engineering team will be monitoring the process throughout and is fully prepared to ensure a seamless transition.

Thank you for your patience and understanding.
Posted on Oct 13, 2026 - 16:17 CEST

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

PHP vulnerabilities announced
Resolved - Our mitigation work is complete. PIM SaaS is now running a patched version of PHP, which includes fixes for both identified vulnerabilities.⁠

PIM SaaS instances continue to operate normally, and no action is required on your end.⁠

Thank you for your understanding.
Oct 21, 18:57 CEST
Identified - We are aware of two critical PHP vulnerabilities announced yesterday and are treating this as a high-priority security matter. Protecting your business and data is our priority.

Our engineering team is actively assessing the potential impact on Akeneo services, and mitigation work is already underway. In parallel, we are closely monitoring the PHP security release and will provide further updates here as our assessment and remediation progress.

Your PIM instance is running normally. We will let you know if any action is required on your end.
Thank you for your understanding.
Oct 21, 13:30 CEST

Oct 20, 2026

Service disruption for PIM customers hosted in our London region
Resolved - The incident is now resolved.
We apologize for the inconvenience and appreciate your patience while it was being solved.
Oct 20, 16:34 CEST
Monitoring - All impacted PIM instances are now up and running.

A specific communication banner will be shortly displayed directly in the impacted PIM instances, informing about the data loss time range, and the operations to be re-run.

We are keeping monitoring the service health.

We will provide an update within the next 3 hours.
Oct 20, 13:27 CEST
Update - We're recovering the impacted instances.
89% of the impacted PIM instances are now up and running. If your instance is accessible and responsive, you can use it.

We will provide an update within the next 1 hour.
Oct 20, 13:06 CEST
Update - We have started the Disaster Recovery Plan (DRP) operations.

As a consequence of this process, data on the europe-west2 region (UK) will be recovered from backups. The data loss time range (time between the last backup and the outage) is expected to be 15 minutes in average, 39 minutes maximum.

We will provide an update within the next 1 hour.
Oct 20, 12:04 CEST
Update - Our cloud service provider is still actively investigating the ongoing outage.

As we await the resolution of the issue by our cloud provider, we have initiated the pre-launch steps of our Disaster Recovery Plan. We will launch it if the provider outage is not solved before 10:00 UTC (one hour from now).

We will provide an update within the next 1 hour.
Oct 20, 10:57 CEST
Update - Our cloud service provider is still actively investigating the ongoing outage.

As we await the resolution of the issue by our cloud provider, we are currently working on a solution to restore the service for customers located in the UK region.

We will provide an update within the next 30 minutes.
Oct 20, 10:16 CEST
Update - We are continuing to work on a fix for this issue.
Oct 20, 09:48 CEST
Update - Our cloud provider is still working on the incident affecting its services in the London region.
PIM customers hosted in this region continue to experience errors and failing background jobs.

Customers in other regions are not affected.
Oct 20, 09:27 CEST
Identified - Since 06:00 UTC (08:00 CEST) on October 20, customers whose PIM is hosted in our London region are unable to use their PIM. The web application and the REST API return errors or time out for most requests, and background jobs such as imports and exports are failing or delayed.

Customers with High Availability are not affected. All customers from other regions are not affected. If your PIM is working normally, no action is needed.

The cause is a network incident at our cloud provider in one of our hosting regions. Our provider has confirmed the issue and is working on a fix.

Our team is monitoring the situation and will take any action available on our side to restore service as quickly as possible.
Oct 20, 08:46 CEST
Investigating - We are currently investigating an issue affecting some PIM customers in europe region.
Oct 20, 08:42 CEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Delayed processing of imports and exports in the US region
Resolved - Import and export jobs in the US region are back to normal. All jobs that were delayed have now run, and new jobs are processed without delay.
We apologize for the inconvenience.
Oct 12, 12:37 CEST
Monitoring - A fix has been applied, and import and export jobs in the US region are running again. The queue is shrinking as the backlog is processed. Jobs that were waiting may take some time to complete, depending on the backlog. We are monitoring the system closely and will post a final update once processing is fully back to normal.
Oct 12, 06:17 CEST
Identified - We have identified the cause of the delay affecting product import and export jobs in the US region and are applying a fix.
Queued jobs will start to run again once it is in place, and they will be processed in the order they were submitted. Your catalog data is not affected. We will post another update once processing is back to normal.
Oct 12, 06:16 CEST
Investigating - We are aware that product import and export jobs in the US region are taking longer than usual to start and complete.
Some jobs may remain queued for now. No data is lost, and your existing catalog data is not affected.
The rest of the PIM, including the UI and the API, is working normally.
Our team has identified the cause and is working on restoring normal processing. We will post another update as soon as we have more information.
Oct 12, 05:52 CEST

Oct 11, 2026

No incidents reported.

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