Akeneo
All Systems Operational
Serenity Operational
90 days ago
100.0 % uptime
Today
Growth Edition Operational
90 days ago
100.0 % uptime
Today
Supplier Data Manager Operational
90 days ago
100.0 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Flexibility Operational
90 days ago
100.0 % uptime
Today
Akeneo AppStore Operational
90 days ago
99.87 % uptime
Today
Akeneo App for BigCommerce Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
99.13 % uptime
Today
Akeneo GraphQL API Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We would like to notify you about a scheduled maintenance on July 24 2024, at 5 PM (CEST ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.

Posted on Jun 26, 2024 - 12:00 CEST
Pim saas [EUR - UK] technical maintenance Jul 24, 2024 23:00 - Jul 25, 2024 00:00 CEST
We would like to notify you about a scheduled maintenance on July 24 2024, at 11 PM (CEST ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.

Posted on Jun 26, 2024 - 11:59 CEST
Pim saas [US] technical maintenance Jul 25, 2024 09:00-10:00 CEST
We would like to notify you about a scheduled maintenance on July 25 2024, at 9 AM (CEST ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.

Posted on Jun 26, 2024 - 11:57 CEST
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - The incident was mitigated and performance was restored.
Jul 17, 16:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 01:16 CEST
Identified - Incident start time:
July 16th, 4:55 pm EST

Affected Locations:
US region

Description:
We identified a performance issue affecting the launch of UI jobs in the PIM.
The issue was identified and mitigated.

Jul 17, 01:10 CEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Resolved - The incident was mitigated and performance was restored.
Jul 13, 00:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 22:36 CEST
Identified - Incident start time:
July 12th, 2:50 pm EST

Affected Locations:
US region

Description:
We identified a performance issue affecting job execution or connectivity to PIM instances.
We are working on a solution to mitigate this issue.

Jul 12, 22:21 CEST
Jul 12, 2024
Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - The performance issue affecting job execution times has been resolved. All job executions are back to normal.
Jul 10, 21:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 18:27 CEST
Identified - We have identified the problem and are working on a fix.
Jul 10, 14:02 CEST
Investigating - We are currently investigating a performance issue affecting job execution times.

Please note:
- Import, export, and mass edit jobs are not impacted.
- This issue is limited to customers based in the Americas.

Jul 10, 10:15 CEST
Jul 9, 2024

No incidents reported.