Akeneo

All Systems Operational

Serenity Operational
90 days ago
99.97 % uptime
Today
Growth Edition Operational
90 days ago
99.97 % uptime
Today
Supplier Data Manager Operational
90 days ago
99.65 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Flexibility Operational
90 days ago
100.0 % uptime
Today
Akeneo AppStore Operational
90 days ago
100.0 % uptime
Today
Akeneo App for BigCommerce Operational
90 days ago
99.93 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
99.93 % uptime
Today
Onboarder Operational
90 days ago
100.0 % uptime
Today
Akeneo GraphQL API Operational
90 days ago
100.0 % uptime
Today
Event Platform ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Akeneo Connect SSO ? Operational
90 days ago
100.0 % uptime
Today
Partner Directory ? Operational
90 days ago
100.0 % uptime
Today
Payment Gateway ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google BigQuery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 13, 2025
Resolved - The incident is now fully resolved.

There was no data loss or corruption during the incident. The main visible impact on Akeneo PIM was increased latency when accessing both the API and the UI, across all regions.

We will continue to monitor our systems to ensure ongoing stability and performance.

Jun 13, 11:28 CEST
Monitoring - The recent Google Cloud service incident (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has been officially closed. All Google Cloud products used by Akeneo were fully recovered as of June 12th at 22:45 CEST (13:45 PDT).

Our platform has been operating normally since June 12th at 22:30 CEST, with latency on both the PIM UI and API returning to expected levels.

We continue to monitor the situation closely. We apologize for any inconvenience caused during the incident.

Jun 13, 08:14 CEST
Update - We are continuing to work on a fix for this issue.
Jun 12, 21:52 CEST
Update - We are continuing to work on a fix for this issue.
Jun 12, 21:33 CEST
Identified - The issue has been identified.
Jun 12, 21:12 CEST
Investigating - Our services are currently experiencing partial outage as a result of an outage on service provider Google Cloud Services(https://status.cloud.google.com/).
Jun 12, 21:10 CEST
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.