Akeneo

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PIM SaaS Operational
90 days ago
99.99 % uptime
Today
UI Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
GraphQL API Operational
90 days ago
100.0 % uptime
Today
PIM PaaS - Flexibility Operational
90 days ago
100.0 % uptime
Today
Supplier Data Manager Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
100.0 % uptime
Today
Event Platform Operational
90 days ago
100.0 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google BigQuery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pim SaaS - Scheduled maintenance Jun 3, 2026 16:00 - Jun 4, 2026 12:00 CEST

We would like to inform you about an upcoming maintenance scheduled on:

* June 3rd, 2:00 PM (UTC) for APAC
* June 3rd, 8:00 PM (UTC) for EMEA
* June 4th, 8:00 AM (UTC) for Americas

The whole process is expected to last at most 2 hours for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.
Posted on May 13, 2026 - 17:38 CEST
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
PIM PaaS - Scheduled Certificate Rotation
Completed - The scheduled maintenance has been completed.
May 11, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 CEST
Scheduled - We will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.
Apr 20, 17:21 CEST
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Intermittent Slowdowns Affecting Response Times
Resolved - This incident has been resolved, and the PIM is now performing within its expected parameters in the Western European region.

Thank you for your patience
May 6, 19:28 CEST
Update - The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved.

Thank you for understanding.
May 6, 18:30 CEST
Update - We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance.
We will make sure to keep you updated within the next 3 hours.

Thank you for your patience
May 6, 14:26 CEST
Update - We are continuing to monitor for any further high-latency episodes.

Thank you for your patience.
May 5, 18:40 CEST
Monitoring - Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure.

We'll keep closely monitoring the situation and will provide an update within the next 2 hours.

Thanks for your patience
May 5, 16:39 CEST
Update - The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours.

Thank you for your patience.
May 5, 15:18 CEST
Update - We are continuing to investigate this issue and will keep you updated on the situation within 2 hours.

Thank you for your understanding
May 5, 12:13 CEST
Investigating - Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.                                                                                

During affected periods, pages and actions may take significantly longer than usual to load or complete. All customers in the Western European region may be affected, though not continuously.        

 We are actively investigating and working to stabilize the platform. We will provide an update as soon as we have more information to share.
May 5, 10:11 CEST
Pim SaaS - Scheduled maintenance for Asia and Australia
Completed - The scheduled maintenance has been completed.
May 6, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 CEST
Scheduled - As a follow-up of the maintenance which we conducted last week (https://status.akeneo.com/incidents/4hjsf290239m), we would like to remind you of the second part of this maintenance, scheduled for this Wednesday.

📅 Maintenance Schedule

Step 2: May 6th, 1:00 PM UTC - 3-hour window

Within this window, Akeneo PIM will be temporarily unavailable for a few minutes. We will work to minimise disruption and restore full service as quickly as possible.

🌍 Who is affected?
Only Asia and Australia regions. Europe and Americas are unaffected and will remain fully operational throughout.

✅ What should you do?
• Wrap up any critical PIM operations before each maintenance window begins.
• Review and reschedule any automated jobs or integrations that may be impacted.

Thank you for your understanding.
May 4, 16:00 CEST
May 5, 2026
[Supplier Data Manager] - Incorrect Job Completion Status
Resolved - We have experienced degraded performance for SDM jobs processed after 28th April, at Mapping and Normalization steps. The jobs were incorrectly marked as complete before the end of the workflow.

The issue has been identified and resolved on production. The impacted jobs will be automatically reset today, resuming normal workflow operation.

We sincerely apologize for the inconvenience caused by this service disruption.
May 5, 11:54 CEST
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

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