Product page not loading for customers with enabled AI Configurations

Incident Report for Akeneo

Resolved

This incident has been resolved.
Posted Sep 22, 2025 - 19:25 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2025 - 17:33 CEST

Identified

We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.
Posted Sep 22, 2025 - 16:07 CEST
This incident affected: Serenity and Growth Edition.
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