Akeneo

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Serenity Operational
90 days ago
99.99 % uptime
Today
Growth Edition Operational
90 days ago
99.99 % uptime
Today
Supplier Data Manager Operational
90 days ago
99.76 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Flexibility Operational
90 days ago
100.0 % uptime
Today
Akeneo AppStore Operational
90 days ago
100.0 % uptime
Today
Akeneo App for BigCommerce Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
100.0 % uptime
Today
Akeneo GraphQL API Operational
90 days ago
100.0 % uptime
Today
Event Platform ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Akeneo Connect SSO ? Operational
90 days ago
100.0 % uptime
Today
Partner Directory ? Operational
90 days ago
100.0 % uptime
Today
Payment Gateway ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PIM PaaS - Scheduled certification Apr 16, 2025 14:00-18:00 CEST

We will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain, for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.
Posted on Mar 28, 2025 - 14:40 CET
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Background Jobs In Europe-West3 Zone Experiencing Delays In Execution
Resolved - The incident is now resolved, as job execution times are back to normal levels.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.
Mar 26, 17:06 CET
Monitoring - A fix has been implemented and deployed yesterday at 11pm CET.
We are monitoring the wait time returning to normal for jobs.

This degraded performance on jobs is currently impacting 31% of our European customers, mostly on Eastern Europe.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.
Mar 26, 11:05 CET
Identified - We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster.

The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed.

We will send an additional update as soon as possible.
Mar 25, 21:39 CET
Mar 25, 2025
Supplier Data Manager - Jobs stucked in running state
Resolved - Incident is now resolved.
Mar 25, 10:30 CET
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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