Resolved -
PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.
Jan 18, 13:20 CET
Update -
We are continuing to monitor for any further issues.
Jan 18, 13:10 CET
Monitoring -
A fix has been implemented, traffic is being monitored.
Jan 18, 13:08 CET
Investigating -
We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation.
We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
Jan 18, 13:00 CET
Resolved -
This incident has been resolved.
Jan 18, 11:04 CET
Update -
We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.
Jan 18, 11:03 CET
Identified -
We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service.
We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
Jan 18, 10:05 CET
Resolved -
We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET.
The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved.
Jan 15, 15:14 CET
Monitoring -
We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.
Jan 15, 10:08 CET
Resolved -
The incident has been resolved, and all instances are now running as expected.
Jan 14, 18:36 CET
Identified -
We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base.
We are currently fixing the issue, and will keep you informed when the fix is live.
Resolved -
The issue has been fully resolved, and the Proposal tab is now properly displayed in the Activity menu.
Jan 14, 12:44 CET
Identified -
The root cause of this issue has been identified, and we are working on a fix. We will inform you when it is live and access to Proposals has been fully restored.
Contrary to our previous message, Growth Edition is not impacted by this issue.
Jan 14, 10:13 CET
Investigating -
We are currently investigating an issue where the Proposal tab is not displayed in the Activity menu.