Akeneo Status

Akeneo

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Serenity Operational

90 days ago

99.86 % uptime

Today

Growth Edition Operational

90 days ago

99.92 % uptime

Today

Supplier Data Manager Operational

90 days ago

99.99 % uptime

Today

Shared Catalogs Operational

90 days ago

100.0 % uptime

Today

Flexibility Operational

90 days ago

100.0 % uptime

Today

Akeneo AppStore Operational

90 days ago

100.0 % uptime

Today

Akeneo App for BigCommerce Operational

90 days ago

100.0 % uptime

Today

Akeneo App for Shopify Operational

90 days ago

100.0 % uptime

Today

Onboarder Operational

90 days ago

99.96 % uptime

Today

Akeneo GraphQL API Operational

90 days ago

100.0 % uptime

Today

Event Platform Operational

90 days ago

100.0 % uptime

Today

Third Party Services Operational

90 days ago

100.0 % uptime

Today

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Cloud DNS Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Mailgun Outbound Delivery Operational

Atlassian Helpdesk Operational

90 days ago

100.0 % uptime

Today

Google Cloud Platform Cloud Filestore Operational

mailgun SMTP Operational

Google Cloud Platform Google Cloud SQL Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Pim SAAS [US] technical maintenance Nov 21, 2024 08:00-09:00 CET

We would like to notify you about a scheduled maintenance on November 21 2024, at 7 AM (UTC ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.
Posted on Oct 15, 2024 - 12:04 CEST

Past Incidents

Nov 20, 2024

Pim SAAS [EUR - UK] technical maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 23:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 CET

Scheduled - We would like to notify you about a scheduled maintenance on November 20 2024, at 10 PM (CET) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.
Oct 15, 12:04 CEST

Pim SAAS [Asia - Australia] technical maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 CET

Scheduled - We would like to notify you about a scheduled maintenance on November 20 2024, at 3 PM (UTC ) which will include a few minutes downtime period.
During this downtime, access to our PIM system will be unavailable.

Please ensure that any critical operations requiring the PIM system are completed before the maintenance window or postponed until after the maintenance is completed.
If you have scheduled jobs or automated tasks that rely on the PIM system, we recommend adjusting these schedules accordingly.

Thank you for your patience and understanding.
Oct 15, 12:04 CEST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Event Platform - Subscription configurations were not correctly propagated.

Resolved - Every action made on subscriptions through our API (create/update/delete/suspension/resumption) were persisted but not correctly propagated throughout our system.

Examples of behaviour encountered:
* Action: You created a subscription.
During the incident: Events were not sent to your destination.
Now: Events are correctly sent.
* Action: You updated a subscription to target a different destination.
During the incident: Events were still sent to the previous destination.
Now: Events are sent to the configured destination.
* Action: You deleted a subscription.
During the incident: Events were still sent to the destination.
Now: Events are not sent to the destination anymore.
Nov 8, 17:00 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 09:00 CET

Nov 7, 2024

Attributes not showing in Product Edit Forms

Resolved - This incident has been resolved.
Nov 7, 15:57 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 15:36 CET

Update - We are continuing to work on a fix for this issue.
Nov 7, 14:30 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 7, 14:10 CET

Update - We are continuing to investigate this issue.
Nov 7, 13:53 CET

Investigating - We currently are experiencing an issue with attributes not showing in the Product edit Forms. Investigations are ongoing to identify the root cause of this error.
Product imports are also impacted by this incident, and some import profiles cannot be edited.
Nov 7, 13:42 CET

Nov 6, 2024

Shared Catalogs - Instabilities to unavailability for EU region

Resolved - Resolved on 2024-11-08 10:30 UTC
Nov 6, 23:30 CET

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