Akeneo

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Serenity Operational
90 days ago
99.87 % uptime
Today
Growth Edition Operational
90 days ago
99.87 % uptime
Today
Supplier Data Manager Operational
90 days ago
99.98 % uptime
Today
Shared Catalogs Operational
90 days ago
100.0 % uptime
Today
Flexibility Operational
90 days ago
100.0 % uptime
Today
Akeneo AppStore Operational
90 days ago
100.0 % uptime
Today
Akeneo App for BigCommerce Operational
90 days ago
100.0 % uptime
Today
Akeneo App for Shopify Operational
90 days ago
100.0 % uptime
Today
Onboarder Operational
90 days ago
100.0 % uptime
Today
Akeneo GraphQL API Operational
90 days ago
100.0 % uptime
Today
Event Platform ? Operational
90 days ago
95.39 % uptime
Today
AI Configurations ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Akeneo Connect SSO ? Operational
90 days ago
100.0 % uptime
Today
Partner Directory ? Operational
90 days ago
100.0 % uptime
Today
Payment Gateway ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Mailgun Outbound Delivery Operational
Atlassian Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Cloud Filestore Operational
mailgun SMTP Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google BigQuery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pim SaaS - Scheduled maintenance for Asia and Australia Sep 3, 2025 17:00-18:00 CEST

We would like to inform you of an upcoming scheduled maintenance on September 3rd, 3:00 PM (UTC).
This maintenance will include a brief downtime period, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.
Posted on Aug 18, 2025 - 18:20 CEST

Pim SaaS - Scheduled maintenance for Europe and UK Sep 3, 2025 23:00 - Sep 4, 2025 00:00 CEST

We would like to inform you of an upcoming scheduled maintenance on September 3rd, 9:00 PM (UTC).
This maintenance will include a brief downtime period, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.
Posted on Aug 18, 2025 - 18:22 CEST

Pim SaaS - Scheduled maintenance for Americas Sep 4, 2025 09:00-10:00 CEST

We would like to inform you of an upcoming scheduled maintenance on September 4th, 7:00 AM (UTC).
This maintenance will include a brief downtime period, during which Akeneo PIM will be temporarily unavailable.

Please complete any critical operations involving Akeneo PIM before the maintenance begins.
If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.

Thank you for your patience and understanding.
Posted on Aug 18, 2025 - 18:26 CEST
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
Issues when editing rule definitions
Resolved - The issue has been identified and fixed. Customers may now edit rule definitions.

We advise customers who have updated their rule conditions between Sept 1st, 12PM CEST and Sept 2nd, 11 AM CEST, to review them, specifically if JSON conditions have been added/updated.
Sep 2, 11:29 CEST
Investigating - Since September 1st, 12PM CEST, issues occur when editing rules definition. The symptoms are:

- Rule definitions are displayed in json format
- Some Conditions are not displayed after save

The issue is under investigation. We advise all customers to not edit rule definitions until the incident is resolved
Sep 2, 10:08 CEST
Akeneo Connect maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 08:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 1, 16:43 CEST
Scheduled - The SSO connect.akeneo.com will be interrupted for a short during the window 8:30 am to 9:00 am Paris time zone for an application update. You will not be able to login to the Portal, The Akademy and the App store front-end. Sorry for the inconvenience.
Sep 1, 16:36 CEST
Sep 1, 2025
SDM Workflows Not Working
Resolved - This incident has been resolved.
Sep 1, 14:25 CEST
Investigating - We are currently investigating this issue.
Sep 1, 14:18 CEST
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025
[Supplier Data Manager] - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 CEST
Scheduled - We will be undergoing scheduled maintenance for SDM on 26 August, 20:00 CEST.

This maintenance will include a brief downtime period. Please complete any critical operations before the maintenance begins.
Aug 26, 20:00 CEST
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
SDM Workflows Not Working
Resolved - Workflows were not working as expected in SDM for 90 minutes. No step progress or data was affected.
Aug 21, 12:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 21, 12:07 CEST
Investigating - We are aware of an issue where workflows in SDM are not working as expected. Our team has identified the root cause, and a fix is being developed.
Aug 21, 12:06 CEST
Aug 20, 2025

No incidents reported.

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