Slowness and errors observed

Incident Report for Akeneo

Resolved

The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers.

Thanks for your patience while the issue was being solved.

Posted Jan 28, 2026 - 16:53 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 28, 2026 - 16:18 CET

Investigating

We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API.

The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests.

Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.

Posted Jan 28, 2026 - 15:59 CET

This incident affected: PIM SaaS (UI, REST API).