Job execution performance issue

Incident Report for Akeneo

Resolved

The performance issue affecting job execution times has been resolved. All job executions are back to normal.

Posted Jul 10, 2024 - 21:18 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 10, 2024 - 18:27 CEST

Identified

We have identified the problem and are working on a fix.

Posted Jul 10, 2024 - 14:02 CEST

Investigating

We are currently investigating a performance issue affecting job execution times.

Please note:
- Import, export, and mass edit jobs are not impacted.
- This issue is limited to customers based in the Americas.

Posted Jul 10, 2024 - 10:15 CEST

This incident affected: Serenity and Growth Edition.