August 6, 2025 - Assets Export Returning Incomplete Data

Incident Report for Akeneo

Resolved

From 14:04 CET to 22:00 CET, the assets export feature was incorrectly limited, returning a maximum of ten assets instead of the complete dataset. This was due to a pagination issue introduced in a recent update. The problem has since been resolved, and the service is now fully operational.

Important Information for Affected Users
As a side effect of reverting the recent update, any export profiles that were created or updated during the incident period (14:04 CET - 22:00 CET) contain an extra fiters field in their configuration. This prevents these specific profiles from being launched or edited, resulting in a 400 error.
To resolve this, please create a new export profile to resume normal operations. We apologize for any inconvenience this may have caused.

Posted Aug 07, 2025 - 09:53 CEST

This incident affected: Serenity.