Slowness on PIM

Incident Report for Akeneo

Resolved

We detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API.
This affected about 2.5% of Americas customers. A fix was implemented by our engineering team and the performance is now back to its expected level.

We apologize for any inconvenience during the resolution of this issue.

Posted Jan 24, 2026 - 14:30 CET