Errors on PIM UI

Incident Report for Akeneo

Resolved

Starting at 1:55 PM CET, some customers experienced errors when accessing Akeneo PIM via the UI. Our investigation determined that 1.6% of incoming requests were affected, across all regions and various use cases.

We identified the root cause and deployed a fix, fully resolving the issue by 3:00 PM CET. Throughout the incident, customer data remained safe and unaffected.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

Posted Feb 24, 2025 - 16:08 CET

This incident affected: Serenity and Growth Edition.