Delayed job and rule execution in US region

Incident Report for Akeneo

Resolved

Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal.

We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.

Posted Jul 10, 2026 - 21:00 CEST

Update

We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.

Posted Jul 10, 2026 - 20:01 CEST

Monitoring

Some users in the US region may experience delays affecting job execution and triggered rule execution.
We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.

Posted Jul 10, 2026 - 18:38 CEST

This incident affected: PIM SaaS (UI).