Long execution time of PIM jobs

Incident Report for Akeneo

Resolved

After thorough investigation, we have determined that PIM job performance has been operating as usual, without any actual degradation. The delays initially reported were due to improvable performance indicators, which incorrectly suggested performance issues.
These indicators will be reviewed and refined to prevent similar misinterpretations in the future.

We apologize for any confusion caused and thank you for your patience and understanding as we worked to resolve this matter.
Posted Jan 13, 2025 - 18:33 CET

Investigating

Users are reporting a performance degradation on PIM jobs. We can observe signs of such delays for a small portion of our customers, in all regions. We are investigating and will send an additional update as soon as possible.
Diagnosis: impacted users may observe extended job execution time in comparison to expected execution time.
Thank you for your understanding and your patience while we are processing this issue.
Posted Jan 10, 2025 - 23:30 CET
This incident affected: Serenity and Growth Edition.