Error on save product and product models

Incident Report for Akeneo

Resolved

This incident has been resolved.

Posted Oct 24, 2024 - 16:40 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2024 - 15:45 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 24, 2024 - 14:20 CEST

Investigating

We can observe a raise of errors on 2% of our customer base, on save products and product models use case, when an identifier generator is applied. We are currently investigating.

Posted Oct 24, 2024 - 12:30 CEST

This incident affected: Serenity.