This incident has been resolved, and the PIM is now performing within its expected parameters in the Western European region.
Thank you for your patience
Posted May 06, 2026 - 19:28 CEST
Update
The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved.
Thank you for understanding.
Posted May 06, 2026 - 18:30 CEST
Update
We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance. We will make sure to keep you updated within the next 3 hours.
Thank you for your patience
Posted May 06, 2026 - 14:26 CEST
Update
We are continuing to monitor for any further high-latency episodes.
Thank you for your patience.
Posted May 05, 2026 - 18:40 CEST
Monitoring
Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure.
We'll keep closely monitoring the situation and will provide an update within the next 2 hours.
Thanks for your patience
Posted May 05, 2026 - 16:39 CEST
Update
The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours.
Thank you for your patience.
Posted May 05, 2026 - 15:18 CEST
Update
We are continuing to investigate this issue and will keep you updated on the situation within 2 hours.
Thank you for your understanding
Posted May 05, 2026 - 12:13 CEST
Investigating
Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.
During affected periods, pages and actions may take significantly longer than usual to load or complete. All customers in the Western European region may be affected, though not continuously.
We are actively investigating and working to stabilize the platform. We will provide an update as soon as we have more information to share.