Login and Navigation Disrupted, on Eastern Europe

Incident Report for Akeneo

Resolved

This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC.

We apologize for the disruption.

Posted Apr 09, 2026 - 15:53 CEST

Update

Traffic is getting back to normal.

We continue monitoring the platform. We will provide an update in 60 minutes.

Posted Apr 09, 2026 - 15:01 CEST

Monitoring

We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.

Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.

Workaround: PIM REST API and GraphQL API remain usable.

A fix has been implemented and is being monitored. We will provide an update in 30 minutes.

Posted Apr 09, 2026 - 14:54 CEST

This incident affected: PIM SaaS (UI).